Frequently Asked Questions

Everything you need to know about shopping with camelie.

What is camelie's shipping policy?

We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $100.

How do I process a return or exchange?

If you are not perfectly satisfied with your purchase, you can return or exchange items within 30 days of receipt. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start the process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' via Klarna.

How can I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.

Are camelie products ethically sourced?

Quality and ethics are at our core. We partner with certified manufacturers who ensure fair wages and safe working conditions. We prioritize sustainable fabrics like organic cotton and recycled polyester whenever possible.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey directly to your door.